Frequently Asked Questions

Frequently Asked Questions

It’s great that you’re reaching out! Before contacting us, please take a look at our frequently asked questions. Many common concerns are answered below. If you still need help, you can reach us via the contact details at the bottom of this page.


Where is my package?

After placing your order, we typically require 1 to 3 business days to process it. Delivery to the UK usually takes 7 to 12 business days.
If your order exceeds this timeframe, please contact our customer service team.


Where can I find my tracking code?

Once your order is shipped, you’ll automatically receive a tracking code via email.
Please also check your spam or junk mail folder, as our emails sometimes end up there.
Note: It may take some time before the tracking link becomes active.


How can I track my order?

You can track your order using the tracking number you received by email.
To check your delivery status, visit our Tracking Page and enter your code.


I’m not satisfied with my package. What should I do?

No worries! If you wish to return your item, simply email us at info@londza.com with your order number and reason for return. Our team will assist you with the next steps.


My package arrived damaged.

We’re sorry to hear that. Please contact our support team at:
📧 info@londza.com
Or use our Contact Form.


Contact Us

Website Name: Londza
📞 Phone: +44 7446 430077
📧 Email: info@londza.com
🏢 Business Address: RM 509, 5/F THE CLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
🆔 Business Registration Number (BRN): 77889390
📅 Customer Service Hours: Monday–Friday, 9 AM – 6 PM (local time)
⏱️ We aim to respond to all inquiries within 24 hours.